Basics about working in Light mode

In situations where, for various reasons, you do not have a telephony connection between the computer and the telephone, you can still use CallGuide Agent or CallGuide Edge Agent together with a stationary or mobile telephone. This is known as using the Agent application in Light mode.

When you log in, CallGuide detects whether you are using server based CTI, or that TAPI is installed on your computer. See If not, the Agent application is started in Light mode.

You can choose to always start CallGuide Classic Agent in Light Mode by configuring Light Mode as a telephony connection. You do this either in CallGuide Configuration Utility or centrally.

When you are logged in to Edge Agent you see a Light Mode card as described in Accept and end calls in Light Mode. In to Classic Agent you see the words Light Mode in the Title bar of the main window.

Which functions are used in Light Mode

When you use an Agent application in Light mode, you can have calls routed to you but you cannot carry out any telephony functions on the computer. Calls are handled through your telephone.

Because you are using a separate telephone, the Agent application telephony functions are unavailable, such as

• Make call
• Mute
• Enquiry
• DTMF

In this list you see which functions can be used